Customer Connect Expo Atlanta

The Customer Connect Expo is one of North America’s leading trade shows dedicated to Customer Experience (CX), customer service, contact centre technologies and the application of Artificial Intelligence in customer engagement. The event brings together decision-makers, innovation leaders and industry professionals who are shaping the future of customer communications and advancing the next generation of digital customer experiences.

The exhibition takes place at the Georgia World Congress Center in Atlanta, Georgia, one of the largest and most modern convention and exhibition venues in North America. It is organised by Fortem International Ltd., a UK-based international exhibition and conference organiser that delivers business events worldwide across the technology, marketing, digital transformation and business development sectors. With its strong emphasis on emerging technologies and practical business solutions, the Customer Connect Expo has established itself as a key meeting place for professionals driving digital transformation in customer management.

The event focuses on modern customer experience strategies, optimisation of the customer journey across every touchpoint, and innovative approaches to improving customer satisfaction, loyalty and customer lifetime value. A particular emphasis is placed on the use of Artificial Intelligence in customer service. Topics such as Generative AI, Conversational AI, intelligent chatbots, automated support processes and AI-driven personalisation demonstrate how organisations can streamline customer interactions while delivering more personalised experiences. These themes are complemented by the latest developments in omnichannel communications, digital self-service solutions, real-time customer engagement, and data-driven analytics and decision-making.

Across the extensive exhibition floor, hundreds of technology providers showcase their latest products and services. These include CRM systems, contact centre platforms, customer engagement solutions, analytics and CX management software, automation tools, AI applications, workforce management solutions and digital customer communication technologies. Visitors gain a comprehensive overview of current market trends and have the opportunity to compare, test and discuss solutions directly with vendors.

Highlights of the event include keynote presentations from leading CX experts, case studies from major organisations, interactive workshops, panel discussions and networking initiatives such as “CX Connect”. The programme focuses on practical use cases and proven success strategies drawn from real-world experience. In addition, innovative technologies and pioneering projects are regularly showcased, setting new benchmarks for customer service and customer experience. The exhibition’s distinctive value lies in its combination of product discovery, knowledge sharing and meaningful exchange between end users and solution providers.

Exhibitors primarily represent the fields of software development, customer experience management, contact centre technology, Artificial Intelligence, marketing technology, data analytics, telecommunications, IT services and digital transformation. The event is designed for senior executives, CX leaders, customer service managers, contact centre directors, marketing and digital transformation professionals, IT decision-makers, and innovation and transformation managers from virtually every industry sector, including retail, financial services, insurance, telecommunications, healthcare, manufacturing and e-commerce.

The Customer Connect Expo forms part of Fortem International’s global event portfolio, which is hosted at various international locations and focuses on digital transformation, technology and business growth. As a result, attendees benefit from access to a worldwide network of experts, businesses and technology providers.

Combining customer experience, Artificial Intelligence, data analytics and innovative service technologies, the Customer Connect Expo is recognised as one of the most important industry events shaping the future of customer engagement. The Georgia World Congress Center further enhances the visitor experience through its prime location in downtown Atlanta, state-of-the-art infrastructure and close proximity to hotels, restaurants and major attractions. The venue is easily accessible from Hartsfield-Jackson Atlanta International Airport, one of the busiest airports in the world, by taxi, hire car or public transport, providing ideal conditions for both domestic and international visitors.

The Customer Connect Expo will take place on 2 days from Wednesday, 09. September to Thursday, 10. September 2026 in Atlanta.