Service Summit Hamburg

The Service Summit in Hamburg has established itself as a central meeting point for professionals in the field of B2B customer service. As an integral part of the Trailblazer Summits, this annual event takes place each November and is organized by Service Summit GmbH. With its clear focus on digitalization and innovation in customer service, the Service Summit attracts leading minds from the fields of Customer Service and Service Management.

Blending elements of a trade fair and a conference, the Service Summit offers a diverse stage program that highlights current trends, forward-thinking strategies, and practical solutions. Concurrently, the accompanying exhibition provides direct insight into a wide array of digital tools and services that support companies in optimizing their customer service and adapting to future challenges.

A particular emphasis at the Service Summit is placed on innovations in the sector. In this context, startups have the opportunity to present their innovative solutions to a broad audience during the Startup Awards. This initiative promotes the exchange of ideas between established companies and emerging new ventures, making the event a breeding ground for innovation and progress in customer service.

Beyond professional exchange and the presentation of the latest technologies, it's the networking opportunities that make the Service Summit an indispensable event for industry insiders. Here, contacts can be made, collaborations initiated, and experiences shared.

The Service Summit will take place on 2 days from Wednesday, 19. November to Thursday, 20. November 2025 in Hamburg.