Service Summit Hamburg

20. - 21. November 2024 | Trade show and conference for digitalization and innovation of customer service

The Service Summit in Hamburg has established itself as a central meeting point for professionals in the field of B2B customer service. As an integral part of the Trailblazer Summits, this annual event takes place each November and is organized by Service Summit GmbH. With its clear focus on digitalization and innovation in customer service, the Service Summit attracts leading minds from the fields of Customer Service and Service Management..

Blending elements of a trade fair and a conference, the Service Summit offers a diverse stage program that highlights current trends, forward-thinking strategies, and practical solutions. Concurrently, the accompanying exhibition provides direct insight into a wide array of digital tools and services that support companies in optimizing their customer service and adapting to future challenges.

A particular emphasis at the Service Summit is placed on innovations in the sector. In this context, startups have the opportunity to present their innovative solutions to a broad audience during the Startup Awards. This initiative promotes the exchange of ideas between established companies and emerging new ventures, making the event a breeding ground for innovation and progress in customer service.

Beyond professional exchange and the presentation of the latest technologies, it's the networking opportunities that make the Service Summit an indispensable event for industry insiders. Here, contacts can be made, collaborations initiated, and experiences shared.

The Service Summit will take place on 2 days from Wednesday, 20. November to Thursday, 21. November 2024 in Hamburg.

In 156 days
20.11.2024 - 21.11.2024*
Wednesday - Thursday, 2 days
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professional visitors only


Local time:
16:25 h (UTC +02:00)

Fair location:

Schuppen 52,
Australiastr. 52, 20457 Hamburg, Hamburg, Germany


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Fair organizer
Trailblazer Summits GmbH
Papenstr. 33e
22089 Hamburg, Germany
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Past editions:
  • 22. - 23. November 2023
  • 23. November 2022

Fair location:

Schuppen 52,
Australiastr. 52, 20457 Hamburg, Hamburg, Germany


for trade fair date in Hamburg

Product groups: artificial intelligence, automation of customer communication, digitization, further training measures, software, specialist lectures, …

Disclaimer: No responsibility is taken for the correctness of this information. Errors and alterations excepted! Fair dates and exhibition sites are subject to change by the respective trade fair organiser.


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Where does the Service Summit taking place?
The Service Summit fair takes place in Hamburg, at the Schuppen 52.

When is the Service Summit taking place?
Visit the Service Summit from 20. - 21. November 2024.

How often does the Service Summit take place?
The Service Summit takes place annually.

What kind of fair is the Service Summit?
The Service Summit is an exhibition for Communications, Software and .